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Business Excellence Frameworks
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A Business Excellence Framework (“BEF”) is a structured and systematic approach to the pursuit and application of the most appropriate way of doing things and must be differentiated from specific business practice frameworks that focus on a particular area, for example, safety management, corporate governance or asset management.

A BEF can also be described as an integrated leadership and management system that describes the elements essential to organisations sustaining high levels of performance. It can be used to assess and improve any aspect of an organisation, including leadership, strategy and planning, people, information and knowledge, safety, service delivery, product quality and bottom-line results. A BEF provides organisations with assurance of their sustainable performance and is a framework for leadership and governance.


BEF’s are used by hundreds of thousands of businesses worldwide and there are approximately 85 of these National Frameworks that are underpinned by the latest research and best practices.

The most popular and influential model in the Western world is the Malcolm Baldrige National Quality Award Model launched by the US government. More than 60 national and state/regional awards base their frameworks upon Baldrige criteria.

In Malaysia the Malaysian Productivity Corporation (MPC) manages the national BEF.

LegionRFBE can provide a no obligation high level review as to the potential benefits your organisation can reap from implementing a BEF. Contact us at
Benefits that can accrue through the use of BEF include:

• Process efficiency through reduced waste and variation;
• Increased productivity and reduced operational costs;
• Focused customer service delivering high value perception;
• Sustainable performance by increasing stakeholder value

BEF provides an umbrella under which a number of business initiatives can be integrated to form one coherent, cohesive organisational systems model.
Business initiatives that fit comfortably within the ABEF include: ISO 9001 series, Lean Six Sigma, Balanced Scorecard, Risk Management and Safety Management.
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